Archived forms on main account become disabled on sub-users account

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    nstocker
    Asked on March 01, 2018 at 12:20 PM

    I just archived 8 forms that I am done with to declutter my list of forms. All my users who have full priviledges still see them in their master list while mine have moved to Archive folder. Is this the way it should work?  It seems that full priviledges is not really full?  They don't get the ability to archive as well which would be beneificial.



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    Nik_C
    Answered on March 01, 2018 at 01:03 PM

    If you Archive the form in the main account, the form will be moved to Archive folder (of the main account), but it will disappear from the shared account, so it will not appear in Archive folder of the shared account.

    And that is intended behavior, the forms are never moved to sub-users, they are just shared to be viewed and edited.

    If you have any further questions or had something else in mind, please let us know.

    Thank you!

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    nstocker
    Answered on March 01, 2018 at 01:17 PM

    Thanks for the quick response! It doesn't disappear from the shared account - it stays in the list and become gray according to the user.

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    Nik_C
    Answered on March 01, 2018 at 02:09 PM

    I'm sorry, you're correct.


    The forms are showing as disabled on the sub-users account when archived. 

    I will consult our backend team on this if it is possible to change such behavior.

    Thank you for reporting it.


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    Nik_C
    Answered on March 14, 2018 at 02:49 AM

    This issue is resolved.

    Now, sub-users will not be able to see forms that are archived on the main account.

    Let us know if you have any further questions.

    Thank you!