Unable to reset password

Hi - I'm trying to login and/or reset my password, but nothing happens when I enter my email and click "Send reset instructions" - thanks for your help.

Thank you for contacting us.

It appears that your email address is not associated with any registered account.

Do you have a form link or an account name?

Thanks - now I'm confused - I receive form submissions to this email
address. Perhaps my account is with: jennyfeet@hotmail.com - but I can't
login with that either!
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The account is cowgirly (jenn@stitcharama.com). You should reset the password using the given email address.