- JennAsked on March 01, 2018 at 04:41 PM
Hi - I'm trying to login and/or reset my password, but nothing happens when I enter my email and click "Send reset instructions" - thanks for your help.
- JotForm SupportMikeAnswered on March 01, 2018 at 05:38 PM
Thank you for contacting us.
It appears that your email address is not associated with any registered account.
Do you have a form link or an account name?
- JennAnswered on March 01, 2018 at 06:43 PMThanks - now I'm confused - I receive form submissions to this email
address. Perhaps my account is with: firstname.lastname@example.org - but I can't
login with that either!
- JotForm SupportWelvinAnswered on March 01, 2018 at 08:30 PM
The account is cowgirly (email@example.com). You should reset the password using the given email address.