Unable to reset password

  • Profile Image
    Jenn 
    Asked on March 01, 2018 at 04:41 PM

    Hi - I'm trying to login and/or reset my password, but nothing happens when I enter my email and click "Send reset instructions" - thanks for your help.

  • Profile Image
    Mike
    Answered on March 01, 2018 at 05:38 PM

    Thank you for contacting us.

    It appears that your email address is not associated with any registered account.

    Do you have a form link or an account name?

  • Profile Image
    Jenn 
    Answered on March 01, 2018 at 06:43 PM
    Thanks - now I'm confused - I receive form submissions to this email
    address. Perhaps my account is with: jennyfeet@hotmail.com - but I can't
    login with that either!

    ...
  • Profile Image
    Welvin
    Answered on March 01, 2018 at 08:30 PM

    The account is cowgirly (jenn@stitcharama.com). You should reset the password using the given email address.