Why is our account suspended?

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    Asked on March 01, 2018 at 05:51 PM

    Our forms were disabled due to a "phishing" risk - which is not true. Please check and correct. Thanks!!


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    Answered on March 01, 2018 at 07:15 PM

    Your account has been suspended since you're asking for SSN and driver's license number on your form http://www.jotform.us/form/51775360894163, please note that such information is considered as sensitive as explained on our terms: https://www.jotform.com/help/8-Terms-of-Use 

    We know there are businesses that require a Social Security number for legitimate purposes, here are some:

    • Insurance companies

    • Credit card companies, lenders, and any other company receiving a credit application from you

    • The three main credit reporting agencies: TransUnion, Equifax, and Experian

    • Any company that sells products or services that require notification to the IRS, including:

    - Investment advisors

    - Banks

    -Real estate purchases

    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions

    Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account this could be an issue.

    You will also need to update your forms and add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.

    Here are some widgets you can add to the form (signature fields):


    You can also add this Terms of use widget (for the agreement):


    In order to reactivate your account I would recommend you to send an email to support@jotform.com explaining the purpose of your form, please send the email from your corporate email address as this will help us to verify your business, please also include this thread id on the email subject 1402312. 

    Another way to reactivate your account immediately would be to delete the guilty fields. 

    We will wait for your response.