Conditions Keep Disappearing in Form

  • forestsontario
    Asked on April 18, 2024 at 11:17 AM

    Every time I try to alter my logic, it disappears entirely. I am trying to hide/ show certain elements depending on certain field values and it isn't working for me. Can I have some help with this please?


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  • Jovanne JotForm Support
    Replied on April 18, 2024 at 11:36 AM

    Hi forestsontario,

    Thanks for reaching out to Jotform Support. Can you explain a bit more about what's going on so we can have a better idea? I can see that the form has several conditions. Can you tell me which condition you're trying to alter? Can you also send a screen recording? You can upload it to Google Drive and share the public link with us.

    For initial troubleshooting, can you try clearing your browser cache or using a different browser or device and see if that makes any difference?

    Once we hear back from you, we can help you with this.

  • forestsontario
    Replied on April 18, 2024 at 1:00 PM

    I was able to figure out the issue and I believe clearing my cache helped with the disappearing conditions.


    Thank you!

 
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