Email Notification: Why is our form not sending Notification email?

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    Asked on March 02, 2018 at 11:08 AM


    We have a jotform that sends a notification to our gmail account. I seem to remember a few months ago, there was an issue sending email notifications to gmail accounts. Even when I try to send a "test email" we're not seeing anything in our inbox.

    Thanks in advance for your help. 

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    Answered on March 02, 2018 at 12:24 PM

    We have noticed the issue affecting email delays and our team is working to resolve the issue. We we will update you on this thread once the issue is resolved.

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    Answered on March 02, 2018 at 04:38 PM

    The issue causing the delayed emails has been resolved.  The emails that have not yet been sent should send within the next 10-15 minutes.  Any new emails should send immediately.