Mask the entered value for card number

  • Gc159b
    Asked on April 18, 2024 at 12:07 PM

    2 problems with the payment form

    1. When the customer enters their card number it should show * or • instead of the card numbers for security sake. That way I can watch them pay and troubleshoot without security issues.
    2. The zip code field shows up on the form, but not on the backend. I'm trying to get the zip code to say zip instead of 12345. I would prefer to remove it all together because this is confusing for clients outside the US because they don't call it zip code and it's not always 5 digits


    2 images I attached show preview (Left) vs backend (right)


    Hope you can help. Thanks!

    Jotform Thread 14030091 Screenshot
  • Christopher JotForm Support
    Replied on April 18, 2024 at 12:42 PM

    Hi Geoff,

    Thanks for reaching out to Jotform Support. As of this moment, there is no option to mask the fields from the Payment Integration for card details. While the feature you’re looking for isn’t currently available, rest assured we’re always working to add new services and features to Jotform. I've gone ahead and escalated your request to our Developers. When or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know. 

    As for your other question, to avoid confusion, I have moved it to this thread.

  • Gc159b
    Replied on April 18, 2024 at 1:56 PM

    Yeah, I just want it to say Zip code somewhere.
    There is also a funny little line below first name which makes the fields not line up
  • Joshua_T JotForm Support
    Replied on April 18, 2024 at 2:25 PM

    Hi Geoff,

    Thanks for getting back to us. I am sorry you are having trouble with this. When I visited the link to your form, I could not see the link under the name field. Check out this screenshot below:

    Mask the entered value for card number Image 1 Screenshot 20

    Can you try clearing your browser's cache and cookies to see if you encounter the same problem? For your other question, I moved it to a different thread to avoid confusion. You can find it here.

    Reach out again if you have any other questions.

 
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