Refund request: accidentally paid twice

I submitted this order by accident. I already enrolled in the bronze plan paying monthly. Some how I clicked on it again and it charged the bronze plan again for the full year. Could you please remove this charge asap

Hi David,

Thanks for reaching out to Jotform Support. I understand the issue, but please allow me some time to forward this to the relevant team. As soon as we hear back from them, we’ll update you here on this thread.

In the meantime, let us know if you have any other questions.

Hi David,

We really appreciate your patience and understanding while we’re looking into this. I just heard back from the relevant team, and they said you have to fill out this Refund Request Form to complete this request.

Let us know if there’s anything else we can help you with.

I'd suggest reaching out to customer support ASAP to get that accidental yearly charge sorted out. Good luck.

Hello Paul,

Thanks for reaching out to Jotform Support. No worries, the dedicated team is already working on this as soon as the Refund Tracker is filled they can then review and address the issue in a timely manner.

Let us know if you have any other questions.