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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issue with image placement, now can't delete image

    Asked by johnboscocamp on October 19, 2012 at 11:41 PM

    I tried to place my logo at the bottom of the form, under the 'submit' button. For some reason it is showing up higher up on my form, in a really weird spot. I deleted the image from the form, but it still shows up when I preview the form. Can you please either delete it for me or move it to its correct location, centre of the page at the bottom underneath the submit button? I cannot find a place in the GUI to delete the image from my image library. thanks!

    Page URL:
    http://form.jotform.ca/form/22928695614263?

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    JotForm Support

    Answered by liyam on October 20, 2012 at 01:44 AM

    Hello  johnboscocamp.  I checked your form and I don't see any image placed underneath your submit button.

    Also, to delete an image from your uploaded images, edit your form and then click the wizard icon on your image form element

    Next, choose from existing images

    Next, select the image and press the Delete Selected Image button

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    Answered by copperblue on October 20, 2012 at 11:35 AM

    Hello and thank you for your quick answer. I always appreciate that you are so forthcoming with your support! However it appears as though I did not make my issue clear enough (also my apologies, for some reason the question posted to the form from the wrong account).

    When I originally inserted the image, it would not show up on my form where I had it placed (at the bottom under the submit button). It insead showed up near the top, underneath "Bride's Name". I could not make it show up where it was supposed to, so I deleted the image (hit the red X button on the image form element). This tells me that it should be GONE from my form completely.

    When I now edit the form, I cannot see the image anywhere. When I preview the form using the preview button, I cannot see the image anywhere. BUT when I hit "open in new tab" from the preview window, the image shows up underneath "Bride's Name". 

    I have cleared my cache and deleted my cookies so it is not my computer. I tried from a different computer, but the image persists. Can you please delete it? Thank you.

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    Answered by moonzkie on October 20, 2012 at 11:54 AM

    Hi,

    I was not able to replicate the issue. Can you please tell me which browser you use? is this problem present in all of the browsers? I made the test using Mozilla Firefox, and it worked perfectly.

     

    Please give it a try into another browser so we need to narrow the problem.

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    Answered by copperblue on October 20, 2012 at 12:05 PM

    I tested on my computer on Chrome, Firefox and Internet Explorer. I also tested on a different computer on Safari. It shows up on all of them.

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    Answered by moonzkie on October 20, 2012 at 12:14 PM

    I was now able to see the said image. It seems to be just appearing if you are using this link.

    http://form.jotform.ca/form/22928695614263?

    I would suggest changing the http://form to http://www

    http://www.jotform.ca/form/22928695614263

    Anyhow, I will forward this issue to our developers for them to investigate it further.

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    JotForm Support

    Answered by liyam on January 11, 2013 at 12:36 AM

    I believe that this matter has been resolved already.  If you continue to experience problems with any of your forms, please do let us know.

    Thanks.