What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One of our forms was not mailed to us

    Asked by MarilynLitt on October 20, 2012 at 12:20 AM

    We have a Lost Dog form and have used it for months.  A submission timed

    2012-10-19 18:17:46   was not sent to us.  We found out because the user had an unrelated problem and wrote us.   I found the form in the database, but we did not get the e-mail. I checked by searching our gmail using personal info on the form and we had not received it.
    We got forms before and after, but not this one.
    Thank you very much.
    Marilyn Knapp Litt
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    Answered by MarilynLitt on October 20, 2012 at 01:22 AM

    The same person also posted 2012-10-19 00:00:05 and we did not receive it.

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    JotForm Support

    Answered by liyam on October 20, 2012 at 01:57 AM

    Hello MarilynLitt.  Can you please check your spam folder on your gmail account and see if the email notifications that went missing landed there?

    Thanks.