How to change the image preview of the form when sharing in WhatsApp?

  • maya1travel
    Asked on April 18, 2024 at 4:55 PM

    Hi, how can I change the image of the URL of the form?

    I'd like to set a different image like the link www.maya11tours.com but to the form


    How to change the image preview of the form when sharing in WhatsApp? Image 1 Screenshot 20

  • Angeli JotForm Support
    Replied on April 18, 2024 at 5:20 PM

    Hi maya1tour,

    Thanks for reaching out to Jotform Support. The Jotform logo is shown when there is no logo present in the Header of the form. We use it as a default preview image. I've checked your form, but there was no logo added, please try adding one. It's easy, let me show you how:

    1. In Jotform Builder, click on the +Add Your Logo and upload your logo.

    How to change the image preview of the form when sharing in WhatsApp? Image 1 Screenshot 30

    Once added and your logo is still not showing, it is possible that the browser cached the default thumbnail so it would be great to give it a few tries by refreshing WhatsApp or removing the 'form' part from the URL using it as https://www.jotform.com/form/240360999395874. Also, WhatsApp tries to retrieve the preview image when you paste the form link. So, you can wait a few seconds until seeing the preview image before sending the message. Take a look at the screenshot below to see my results:

    How to change the image preview of the form when sharing in WhatsApp? Image 2 Screenshot 41

    Give it a try and reach out again if you have any other questions.

 
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