Why all of the sudden am I now only limited to only one payment to be made per month?

  • Profile Image
    motb276
    Asked on March 04, 2018 at 04:21 PM

    I was grandfathered in quite some time ago with jotforms


    why all of the sudden am I now only limited to only ONE payment to be made per month>?????


    This is very unfair to the people who signed up with you guys in the beginning before you got bigger


    I am hoping that you guys will find a way to make this fair for me


    Thank you in advance!!!

  • Profile Image
    John_Benson
    Answered on March 04, 2018 at 08:55 PM

    Hi,

    We adjusted the one payment limit and increased it to 3.

    1520214840Payment_001.png

    We also changed the settings of JotForm when you reached the payment limit, only the forms with payment integration will be disabled and not all the forms without payment integration. 

    I hope this information helps


  • Profile Image
    Shaun 
    Answered on March 04, 2018 at 09:43 PM

    Thank you for answering back but a 3 limit is still a bit unfair considering how long I have been with you guys


    I could really use your help on this.....i am always referring people to your platform

  • Profile Image
    Nik_C
    Answered on March 05, 2018 at 05:14 AM

    We understand your concern, we always try to make the most optimal steps ahead that will work out in the best possible way.

    We review each case and we will act accordingly, for now, payments limit is increased to 3 per month for Free plans.

    Thank you for your patience and understanding.