Can I use the FB Pixel widget on a HIPAA account?

  • Gabriel Federman
    Asked on April 18, 2024 at 5:59 PM

    If I purchase the HIPAA compliant version of JotForm, can I still use the FB pixel integration?

  • Mightor JotForm Support
    Replied on April 18, 2024 at 6:21 PM

    Hi Gabriel, 

    Thanks for reaching out to Jotform Support. I'm afraid, the Facebook Pixel widget isn't compatible with HIPAA compliant accounts. If the form does not collect HIPAA data, you can create a non-HIPAA account and request to transfer the form there. That way, you can still upgrade your account and use the Facebook Pixel widget on the non-HIPAA account.

    Let us know if you have any other questions.

 
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