Myforms: A sub-user is not able to see shared forms and select a form from his account

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    dimples_sacdalan
    Asked on March 05, 2018 at 03:49 AM

    Hi.

    My account is a sub-user account from our office. I can't seem to find the main account from our office, as well as the files there. The main account username is vincerap.

    Also, I can't seem to click and edit the file I asked you to transfer from my personal account. The file was transferred to this account, but I can't click and edit it.

    Thanks.

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    gizem
    Answered on March 05, 2018 at 07:59 AM

    I have checked your account and I can see that there is a problem on your 'My Forms' page.

    I am escalating the issues to our development team.

    We will notify you once the issues are resolved.

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    cem
    Answered on March 06, 2018 at 07:55 AM

    Hey dimples_sacdalan,

    You will be able to see your shared folders now. There was an unexpected case occurred on our end which should be fixed now.