Photo widget not working in Ipad

  • fencersorthotics
    Asked on April 18, 2024 at 7:23 PM

    I added the widget Take Photo to my form, but it does not work on the ipad 17.3.1. The button highlights, but the camera does not open.

    I have choosen [Fill Out] on the ipad. The camera does work if I send it to an email and open with an iphone.

    Please advise.

  • Ericson_B JotForm Support
    Replied on April 18, 2024 at 7:37 PM

    Hi Derek,

    Thanks for reaching out to Jotform Support. Can you share with us how you open the form? Is it done in kiosk mode or through the iPad's browser? I tried opening your form in the browser on my Android phone, and both photo widgets worked properly. Take a look at the screenshot below to see my results:

    Photo widget not working in Ipad Image 1 Screenshot 20

    Please allow the form's widgets to access your camera so that you can use these widgets on the device. 

    Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

 
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