- GlobalCampus2018Asked on March 05, 2018 at 11:11 AM
Upon downgrading my membership, it clearly stated, 'Your account will be downgraded automatically at the end of your current billing cycle: March 27th, 2018.'
Why do I not, then, have access to my 1000+ submissions from within that billing cycle - for which I have already paid?
- JotForm SupportdavidAnswered on March 05, 2018 at 12:34 PM
I believe the submissions in excess of 500 were hidden before your previously created subscription. They should have been restored immediately when you subscription but it appears they were not. I restored the hidden submissions and all data should be available until the end of your current paid period.