Autoresponder Emails Not Receive

  • London_Foster
    Asked on April 18, 2024 at 11:55 PM

    Hi Jotform Team.

    Can I ask if there are emails that is in bounce list that has email like this at the end "londonfoster.com" and "londonfoster.net"

    And if there are emails like that is it possible to remove from bounce list all of that emails? Our client says that they cannot receive autoresponder email from these forms

    https://form.jotform.com/233596986424169

    https://form.jotform.com/240009401404136

    Thanks,
    Kevin


  • Mary JotForm Support
    Replied on April 19, 2024 at 1:07 AM

    Hi Kevin,

    Thanks for reaching out to Jotform Support. I checked your email logs and see that the autoresponder emails are being sent from our servers. Here is the latest autoresponder that was sent.

    Autoresponder Emails Not Receive Image 1 Screenshot 40

    I also see that you are using your own SMTP in sending out the autoresponder emails for both forms:

    Autoresponder Emails Not Receive Image 2 Screenshot 51

    Autoresponder Emails Not Receive Image 3 Screenshot 62

    Could you please check if there are any issues with your email service provider why the autoresponders are not being sent out?

    Keep us updated and let us know if you need any more help.


 
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