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London_FosterAsked on April 18, 2024 at 11:55 PM
Hi Jotform Team.
Can I ask if there are emails that is in bounce list that has email like this at the end "londonfoster.com" and "londonfoster.net"
And if there are emails like that is it possible to remove from bounce list all of that emails? Our client says that they cannot receive autoresponder email from these forms
https://form.jotform.com/233596986424169
https://form.jotform.com/240009401404136
Thanks,
Kevin -
Mary JotForm SupportReplied on April 19, 2024 at 1:07 AM
Hi Kevin,
Thanks for reaching out to Jotform Support. I checked your email logs and see that the autoresponder emails are being sent from our servers. Here is the latest autoresponder that was sent.
I also see that you are using your own SMTP in sending out the autoresponder emails for both forms:
Could you please check if there are any issues with your email service provider why the autoresponders are not being sent out?
Keep us updated and let us know if you need any more help.