Your survey with the notes doesn't work

  • godisforyou
    Asked on March 5, 2018 at 6:52 PM

    It freezes up.  It wouldn't let our tester ever complete the form.  We are switching away.  I just wanted to let you know.  We also had good results with the old jotform, but just can't take the chance of having problems.


    Wishing you the best.


    Matt

    Page URL: https://www.jotform.com/build/80504702722145
  • Jan
    Replied on March 5, 2018 at 9:29 PM

    I checked your form and I can verify that the settings are configured correctly. 

    I did a test submission in your form (https://www.jotform.com/80504702722145) and I was able to submit it. It did not freeze up. I am using Google Chrome on Windows 10 PC.

    1520303272submittest Screenshot 10

    Please take note that your Thank You Page is set to redirect to "https://www.jotform.com".

    Is this form embedded on a webpage? If yes, then please share the URL of the webpage so that we can further investigate.

    I cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Let us know if you are still having issues. Thank you.