What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am getting notification email of new submission but form not in My Forms - why?

    Asked by borderman on October 21, 2012 at 05:04 AM

    I am gettin an email notification that a new submission has been sent to me but the actual Form is not in MY FORMS and I therefore cannot access it for use as a pdf. Been using JotForm for this reporting process for a couple of years and never had a problem before.

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    Answered by moonzkie on October 21, 2012 at 06:16 AM


    Can you give us the URL of the said form? It would be easier to give a more accurate solution if there is a way to view and inspect your page.

    Thank You.