How to retrieve my account when it's suspended

  • OMEGHA FINANCIAL SERVICES
    Asked on April 19, 2024 at 7:51 AM

    Kindly help retrieve my account...it's been suspended for a time now and I can't view customers details

    Jotform Thread 14062771 Screenshot
  • Sheena JotForm Support
    Replied on April 19, 2024 at 8:03 AM

    Hello omeghafinancialservices,

    Thanks for reaching out to Jotform Support. As I checked, your account has been suspended as your Loan Application Form has been flagged as a Fake Service. We need to delete it before we can reactivate your account. If, however, you are a legitimate institution and don't want us to delete the flagged form, then we need you to provide the following information.

    • The URL where their form is used.
    • Any document that will support your claims.
    • Your website or proof of affiliation to legitimate institutions.

    Please send these proofs to reviewers@jotform.com with Thread #14062771 as your subject. We will let you know about the status of your account after a thorough review of your proofs. We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Thanks for your patience and understanding, we appreciate it.


 
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