Emails: Multiple recipients on FREE plan

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    Asked on March 06, 2018 at 02:17 PM

    One of my forms (Architectural Review Request Form) does not seem to be working. 

    I went in to it to check the email recipients.  When I tried to add a new email, it said I needed to upgrade to add a new recipient.  I am currently using the free version because it is just for a small Homeowners Association. 

    Has the form stopped working because you have changed your policy and are now not allowing any multiple email addresses for the free version?  If that's the case, does it mean that all my other forms that have multiple recipients will not be working either?  What are my options--in addition to upgrading?  If I want the forms to work, am I going to have to delete all the extra emails and make each form go to only one recipient?

    Thanks for your help

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    Answered on March 06, 2018 at 03:07 PM

    Yes that's correct. We have recently revised our plans. And one of the changes is that FREE plans cannot add multiple recipients to your notification/autoresponder.

    This is not part of a marketing campaign. Its actually a security precaution in order to help us take control of users who abuse our system.

    The workaround is to create a new autoresponder/email for each recipient.

    Or you can upgrade to any paid plan.