incomplete payments

  • Profile Image
    COCOM
    Asked on March 07, 2018 at 02:13 AM

    hi,


    from the forms that i receive, it indicate that i was suppose to receive money from paypal but i dont see it in my account.


    please let me know what's going on


    thank you

  • Profile Image
    gizem
    Answered on March 07, 2018 at 08:07 AM

    I have checked your submissions. As you can see in the below screenshot, you have 2 incomplete payments from your form.

    1520427166Screen Shot 2018-03-07 at 3.51

    After the clicking 'Incomplete Payments' button on your form's submissions page, you can view all the incomplete payment submissions. This means the user has filled your form but did not complete the payment process.

    We have tested to submit your form. We were able to redirect to the payment page. Then, we did not complete the payment process and it was shown in your form's submissions 'Incomplete Payments' section.

    1520427189Screen Shot 2018-03-07 at 3.51

    You can view your form's submissions page here: https://www.jotform.com/submissions/formID

    If you have any further questions or faced any errors, feel free to contact us again.