Can my forms be retrieved from my guest account?

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    Brittany McBeath 
    Asked on March 07, 2018 at 11:35 AM

    Hi, 

    I can no longer see any of my forms under 'my forms'. I created my form as a guest, I did not create an account. The link to my form is https://form.jotform.com/80417702715251

    Can you help me retrieve the form submissions?


    Thanks, 

    Brittany 

  • Profile Image
    Richie_P
    Answered on March 07, 2018 at 12:44 PM

    You need to create an account, so that your forms would be seen again. Make sure to use the same email address you used for your guess account.

    Please give it a try, and let us know how it goes.





  • Profile Image
    Brittany McBeath
    Answered on March 07, 2018 at 06:47 PM

    Hi, 

    I was not required to provide an email to create the form as a guest. I simply clicked 'create form' and selected 'all questions on one page' and 'blank form', and completed it. I have had access to viewing the results until today. I tried to create an account, though none of the forms I made previously were there.

    How can this data be retrieved?

    Thanks, 

    Brittany McBeath

  • Profile Image
    John_Benson
    Answered on March 07, 2018 at 07:52 PM

    Hello Brittany,

    Please create a Free account on this link: https://www.jotform.com/signup

    Log in to your free account, open and post on this thread: https://www.jotform.com/answers/1407793

    After that, we will transfer the forms with data to your account.

    I hope this help. We'll wait for your reply.

    Thank you.

  • Profile Image
    brittanymcbeath
    Answered on March 07, 2018 at 10:15 PM

    Hi John_Benson, 

    I have created an account. Thank you in advance for your help. 

    Brittany McBeath

  • Profile Image
    BJoanna
    Answered on March 08, 2018 at 02:49 AM

    I moved your forms from your guest_80335955712055 account to your account brittanymcbeath

    Let us know if you need further assistance. 

  • Profile Image
    brittanymcbeath
    Answered on March 08, 2018 at 09:36 AM

    Hi BJoanna, 

    Thank you SO much!

    Brittany McBeath