What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form not coming to my email?

    Asked by hayleejane on February 16, 2011 at 05:08 AM

    Hello, I am confused at why one of my forms is not coming through to my inbox. Please can you advise?

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    Answered by DanielGriffin on February 16, 2011 at 07:00 AM

    Hi Hayleejane,

    It could be one of a number of issues.  First thing to do would be to check your spam folder to see if your email client is mistaking the message for junkmail.  If you have other forms that work correctly, then it's more likely to be a typo in the recipient address that you used when setting up your form.  To check this, open the problem form in your form builder/editor window. Click Email Alerts > Notification > Reply-To and Recipient Settings