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  • Profile Image

    I do not recieve emails

    Asked by guest_22916453255051 on October 22, 2012 at 07:26 AM

    after etting up my 'contact us' form, I said send test email. and also tried sending an email through the contact us page on my website. However I did not receive any emails. 

     

    my website is:

    www.turkishenglish.co.uk

    Can you please help? 

    Regards,

    Page URL:
    www.turkishenglish.co.uk

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 22, 2012 at 08:20 AM

    Hi,

    Your email address translate@turkishenglish.co.uk is IN our bounce list and done removing it.

    Result: 

    translate@turkishenglish.co.uk is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    To prevent this from happening again, please whitelist jotmails IP addresses.

    Also, you are a guest user. Please register to avoid any problems and so you can have the full control over your forms.

    Thanks