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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not recieve emails

    Asked by guest_22916453255051 on October 22, 2012 at 07:26 AM

    after etting up my 'contact us' form, I said send test email. and also tried sending an email through the contact us page on my website. However I did not receive any emails. 


    my website is:


    Can you please help? 


    Page URL:

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    JotForm Support

    Answered by Rodjit on October 22, 2012 at 08:20 AM


    Your email address translate@turkishenglish.co.uk is IN our bounce list and done removing it.


    translate@turkishenglish.co.uk is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    To prevent this from happening again, please whitelist jotmails IP addresses.

    Also, you are a guest user. Please register to avoid any problems and so you can have the full control over your forms.