Condition set to show a certain field based on another field's selection is not working

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    childrenshealing
    Asked on March 07, 2018 at 01:56 PM

    I have a donation form that gives the option of paying online (PayPal) or by check/phone.  I set conditions to show certain fields depending on the method of payment.  However, it is not responding properly:

    Donation amount is selected via radio button and the amount is entered into a calculated field - if it is check/phone payment, one "total $" field is shown. If it is pay online, the PayPal field is shown - each populated with the amount from the donation field.

    The PayPal field will not show if the donation amount is selected before the payment method.  If the payment method is selected first, it works fine.

    I have tried to address this with different combinations of show/hide conditions, but cannot get it to respond properly.

    My goal is for the donor to fill out the form in the order it is presented.  Once donation amount is selected, they select payment method. Once payment method is selected, an amount is shown - either the form amount, or the PayPal field.

    I just tried to complete a transaction on our website, and the PayPal selection did not work/go through. It worked as recently as December, because we had a PayPal donation come through then.

    Any assistance you can provide would be welcomed.

    The form I am referencing is "Donation Form - New"

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    Mike_G
    Answered on March 07, 2018 at 03:27 PM

    I can confirm the issue you described when I checked your form from its direct link. I will try to figure out a solution for your concern and I will get back to you as soon as possible.

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    childrenshealing
    Answered on March 07, 2018 at 03:43 PM
    New response received
    Thank you.
    ...
  • Profile Image
    Mike_G
    Answered on March 07, 2018 at 03:59 PM

    The issue you described that you are experiencing is caused by an unnecessary condition in your form.

    That condition is associated with the Amount $ PayPal payment field.

    1520455501t15_44_29.png

    1520455762t15_48_27.png

    Deleting that condition should solve the issue.

    1520455903t15_50.gif

    The condition only creates a conflict since passing the value of the Calculation field to the Amount $ PayPal payment field is already performed by this option.

    1520456173t15_55_39.png

    I hope this helps. If you have other questions or concerns, please do not hesitate to let us know.

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    childrenshealing
    Answered on March 07, 2018 at 04:43 PM
    New response received
    That seems to have fixed it. Thank you so much!
    ...