What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Under my login it still shows I am using a Basic account though i upgraded to premium account

    Asked by guest_22952312742046 on October 22, 2012 at 10:21 AM

    Hello JotForm Team,

    There is a little bit of glitch here. Today i upgraded to the premium account for my jot form account eonapplication@gmail.com . While making the payment I had logged in to this account. However the payment was made through my paypal account which is anupam.business@gmail.com.  Under my login it still shows I am using a Basic account.  

    Due to security reasons, i keep my paypal  email address different from the usual accounts used for opening the general accounts like the one for jot form or social networking site. Please suggest me.

  • Profile Image
    JotForm Support

    Answered by Deygus on October 22, 2012 at 11:09 AM

    Hello, I've corrected this problem for you and upgraded your account to Premium. Please check your account to make sure and if you have any other problems just let us know.