Storage space - how can I be running out?

  • Profile Image
    paulsci
    Asked on March 08, 2018 at 09:29 AM

    Hi,

    I have a "free" plan.

    I have 1 form to allow people to upload video submissions.

    I have the form set to pass its contents along to Dropbox.

    I have the form set to AUTO DELETE the submission on JotForm immediately (auto-delete webhook)

    Everything is working perfectly. The form submissions are being passed along to my Dropbox, and the JotForm auto-delete webhook is deleting the submissions from my JotForm account.

    Why therefore is my account showing that I am running out of space? There are no submissions being stored on my account.

    Respectfully,

    PA

  • Profile Image
    Nik_C
    Answered on March 08, 2018 at 10:18 AM

    At this time, you have:

    - Uploads: 96.37 MB.

    And Free plans are limited to 100MB of storage.

    You could either upgrade or delete submissions that have uploaded files (please be mindful that deleted submissions are not recoverable).

    Thank you!

  • Profile Image
    paulsci
    Answered on March 08, 2018 at 10:23 AM

    Hi Nik,

    Yes, I know I have 96.37 MB. 

    My support request clearly stated that I am auto-deleting (using your webhook) the submissions and they are passed along to Dropbox.

    So how is it possible that I'm using any storage space? Are my submissions being deleted, or not?

    Thank you in advance of your answer.

    PA

  • Profile Image
    Nik_C
    Answered on March 08, 2018 at 10:28 AM

    I'm sorry for overlooking that fact, you're correct, the submissions storage is not reducing. I reset your upload space, if this issue re-appears please let us know so we can escalate it properly.

    Thank you for your understanding.

  • Profile Image
    paulsci
    Answered on March 08, 2018 at 10:29 AM

    Thank you Nik.