What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Urgent: Out of submissions...Upgrade not showing in account

    Asked by salaaminfra on February 16, 2011 at 07:45 AM

    sent this message yesterday..got no response.  This is urgent!

    --- On Tue, 2/15/11, Faisal Kidwai <faisalkidwai@yahoo.com> wrote:

    From: Faisal Kidwai <faisalkidwai@yahoo.com>
    Subject: Re: JotForm Premium - Monthly Subscription Order Information
    To: contact@interlogy.com
    Date: Tuesday, February 15, 2011, 6:06 PM

    Hey,

    I upgraded to the premium, but my account still says free.  I am reaching 95/100 of the forms submitted allowed...can you help?

    Thanks,
    Faisal

    --- On Tue, 2/15/11, contact@interlogy.com <contact@interlogy.com> wrote:

    From: contact@interlogy.com <contact@interlogy.com>
    Subject: JotForm Premium - Monthly Subscription Order Information
    To: infra@salaamcruise.com
    Date: Tuesday, February 15, 2011, 12:46 PM

    Dear Faisal,

    Thank you for your purchase of JotForm Premium - Monthly Subscription

    Your account should be upgraded to Premium shortly. Should you have any questions please contact us at: contact@interlogy.com

    Sincerely,

    Interlogy LLC

  • Profile Image
    JotForm Founder

    Answered by aytekin on February 16, 2011 at 08:00 AM

    Fixed. Your account is now Premium. (Logout and log back in to see the change)

    Your order my missing your username. I think you accidentally modified it on the payment form to something else.