Unable to access a form I created

  • malakaapple6
    Asked on April 20, 2024 at 11:12 AM

     I created a form for the Media Unit club of my school to collect applications.

    but now i don't have access to it anymore for some reason and i have a different variation of it in my forms page.


    Unfortunately i have already published the link and im sure there are applications already submitted to the form.


    i need access to them.


    this is the link which i created the form : https://www.jotform.com/241022615571043


    but i cant access its inbox : https://www.jotform.com/inbox/241022615571043


    there is a version of this form in my forms page, but its not the correct one.


    the duplicate link which i have access to : https://form.jotform.com/241022261053035


    it's inbox which has no submissions: https://form.jotform.com/inbox/241022261053035

  • malakaapple6
    Replied on April 20, 2024 at 11:33 AM


  • Lesther JotForm Support
    Replied on April 20, 2024 at 12:28 PM

    Hi malakaapple6,

    Thanks for reaching out to Jotform Support. The Media Unit Sector Selection form belongs to a different account. This is the reason that you don't have access to it. If you recognize the m**ak*mi***a52@g*ail*com, use it to login to Jotform to get access to it. In case that you forgot your password, you can request for a new one. Resetting your Jotform account password is easy to do. Let me take you through it:

    1. Go to the Jotform Main Page and click on Login.

    Unable to access a form I created Image 1 Screenshot 60

    2. On the login screen, click on Forgot Password.

    Unable to access a form I created Image 2 Screenshot 71

    3. Enter your email address and then click on Send Reset Instructions.

    Unable to access a form I created Image 3 Screenshot 82

    4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

    Unable to access a form I created Image 4 Screenshot 93

    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    Unable to access a form I created Image 5 Screenshot 104

    Your new password is now set and you can use it to log into your Jotform account.

    Let us know if you have any other questions.

 
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