Classic Forms: Drag and Drop Upload widget uses URL where form is embedded for file uploads.

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    Asked on March 08, 2018 at 03:19 PM

    I'm experiencing an intermittent issue with some of my form submissions, and I haven't been able to track it down. Rarely, when the form on the page below is submitted, the uploaded files receive a download link that is incorrect.

    The problem begins when the email response is generated. The download link for the file is shown as filename.ext

    I can change the URL above, replacing with which then allows me to download the file with no issues. Given this, it would seem that the upload of documents seems to be occurring correctly.

    On at least one submission, this has occurred on every file that was submitted. On a few occasions, only some of the download links are affected. More often than not, everything works as intended.

    I'd definitely appreciate any insights on this issue. If there's something I can fix or change on my end, I'd love to know!

    Thank you

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    Answered on March 08, 2018 at 05:19 PM

    Apologies for the inconveniences this may have caused to you. 

    I have been testing this and I was unable to replicate  the issue you mentioned; however, on your submissions page I can see a submission with this error so I will forward this to our second level in order to make sure that it does not happen again. 

    We will keep you updated via this thread. 

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    Answered on March 26, 2018 at 04:49 PM

    Thanks for the information! I was hoping you could advise of whether there were an update at this point, or if there were any information I could provide that would help your developers?

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    Answered on March 26, 2018 at 06:09 PM

    As far as I can see  the issue should be investigated from our end, the ticket has been already assigned to one of our developers and we will keep you updated via this thread, hopefully we will be updated soon. 


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    Answered on August 23, 2018 at 06:17 AM

    The Issue has been fixed. Please try the widget once again and let us know. Thanks! 


    Widget Team

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    Answered on April 03, 2019 at 11:13 AM

    Hi there JotForm,

    I've noticed this issue has started up again, and I've created a new forum entry here


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    Answered on April 03, 2019 at 12:37 PM

    Thank you for writing to JotForm Support.

    We will get back to you on the new thread with an update.