- fmqualityAsked on March 08, 2018 at 05:22 PM
The image radio buttons are not appearing for everyone. It appears perfectly on my computer when I preview the form but for my whole department, only 3 images appear.
- JotForm SupportJohn_BensonAnswered on March 08, 2018 at 07:24 PM
Could you please provide the form link so we can investigate it further?
I checked some of your forms and I did not see any image radio button.
We'll wait for your reply. Thank you.
- fmqualityAnswered on March 08, 2018 at 07:26 PM
- JotForm SupportSeanAnswered on March 08, 2018 at 07:42 PM
I think a few or all images are called from the url https://lmu.box.com/... which needs an authentication.
When we try to open the image https://lmu.box.com/shared/static/8rxt0oatxhrc7smhyyjzrvwclwstq42x.jpg we are asked to login - screenshot attached.
So unless your users are not logged in they wont be able to view the images
- fmqualityAnswered on March 09, 2018 at 10:56 AM
I wanted to use a widget where our employees can see an image of the boot they are selecting so the image radio button widget was perfect. However, I saw how it was needed to be set up bu using a link. These boots are from various websites so it I knew it was going to take me a while to look up the correct model and then paste the link.
So I have a catalog that our internal accounting department created which I was able to snap shot each boot so easily and then I put it in "drop box" with a "shared link". So it works for people in the LMU network since that's how our box was created which also explains why you encountered that login screen.
Is there any other way I am not thinking of to easily upload these boot images. I can add the cataloge so you can see what I am working with but I don't see an option to insert the word doc in this conversation.
- JotForm SupportJohn_BensonAnswered on March 09, 2018 at 11:20 AM
You can try contacting the Box support and ask how to set the images to the public or how to bypass the login page when viewing the image in public.
I hope this helps. Let us know how it goes.
- JotForm SupportJohn_BensonAnswered on March 09, 2018 at 11:22 AM
Just to add, the link below might also help.