Not submitting when encryption is enabled

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    NPPA
    Asked on March 08, 2018 at 06:14 PM

    After speaking with support over live chat we discovered that forms aren't submitting when encryption is enabled. We just wanted to flag this for future use to figure out the issue.

     

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    Kevin_G
    Answered on March 08, 2018 at 08:16 PM

    I can see you have already opened a thread about this: https://www.jotform.com/answers/1409401

    Please kindly check the reply you have received there, if the problem persists even after following the steps my colleague provided, please let us know.

    Also, please post any follow up response on that thread, this will help us to avoid confusion while having multiple threads about the same and we will be able to assist you better. 

    Thanks.