What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my account?

    Asked by mmayberry925 on October 22, 2012 at 02:35 PM
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    Answered by pinoytech on October 22, 2012 at 03:00 PM

    Hi,

    To cancel your subscription, please follow this guide:

    1. Log in to your account.

    2. Click Account Settings at the bottom of your My Forms page.

    3. Under My Account page click Cancel button

    If you need further assistance, feel free to contact us at anytime.

    Thanks.

     

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    Answered by mmayberry925 on October 22, 2012 at 09:28 PM

    I followed the directions and I am linked to the Plimus page which the user name and password does not match.  Can i reset the password so I can access the account to cancel.

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    JotForm Support

    Answered by liyam on October 22, 2012 at 09:40 PM

    Hello mmayberry925.  You can cancel your subscription with us by logging in to your Plimus account and cancel your subscription there.  You can find your Plimus username in the 1st email that you have received when you paid for your subscription here in JotForm (this is not the same as your JotForm username)

    But you no longer need to find your Plimus account information.  I have now canceled your subscription for you, so you won't get charged again.  Your account will stay Professional until the time you have paid for your subscription expires, which is on October 24, 2012.  After this, your account will be downgraded to free.

    You may upgrade or downgrade your subscription anytime!

    If you have other questions or concerns, please do let us know.

    Thanks.