My account is suspended. How do I add the widgets?

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    Jimmy Rios 
    Asked on March 08, 2018 at 10:43 PM
    A new response has been received:
    Answered by IreneA 

    Your account was suspended because of this form Loan Application Form collecting Social Security Number (SSN) and Drivers License.


    When collecting SSN and Drivers License information, you must comply with the following.

    1. Add a Terms of use widget (for your users to read and agree) in your form. This will surely make your forms not to be considered as guilty of phishing activities

    2. Add a Signature widget where your users sign and agree to provide such sensitive information.

    Please be aware that online form builders, including JotForm, are being used for identity theft in the past.

    We go to great lengths to prevent this. That is why SSNs and Drivers License are considered as a Phishing activity as stated in our Terms.

    Therefore, when you do request SSN and Drivers License, our automated phishing detector will flag the form(s)  and suspend the account or this will be manually performed by our Staff, if your account is on paid status, you should get a notification about it.


  • Profile Image
    Answered on March 09, 2018 at 04:38 AM

    I have gone ahead and activated your account. I would suggest you to please edit your form and add "Terms and Condition" and "Signature" widgets to prevent automatic suspension of your account again.