Why is our sub-user getting account limits notfications?

  • Profile Image
    Gatorsjsl
    Asked on March 09, 2018 at 09:35 AM

    I have a 100,000 plan that one of my users is saying we exceeded the limit!

    Ggeronimos@federicibrands.com created the forms

  • Profile Image
    BDAVID
    Answered on March 09, 2018 at 10:39 AM

    Which form is giving you that message? I just checked your account and it is in good standing:

    1520609930goodstanding.png

    Let us know if you need more help.

  • Profile Image
    Gatorsjsl
    Answered on March 09, 2018 at 11:43 AM
    I created a user under my account Ggeronimos@federicibrands.com and she
    created three forms.
    It's like it's NOT part of my account (all she did was accept my invite and
    create the forms)
    These are her forms.
    1) Color Wow's Page: https://form.jotform.com/80595859007164
    2) Beachwaver's Page: https://form.jotform.com/80596236607160
    3) Color Wow x Beachwaver Social Page: https://form.jotform.com/
    80595959707172
    So we wouldn't lose new subscribers I paid $19 to upgrade her account.
    which I don't get because she is a user under my account
    Jeff Livingston
    Federici Brands LLC
    Color Wow -- Time Bomb
    15 River Road, Wilton CT 06897
    (203) 762-7667
    ...
  • Profile Image
    TREVON
    Answered on March 09, 2018 at 12:19 PM

    I have checked the other user you added as a sub-user of your form. Kindly note that a sub-user account has its own account limit as it is treated as a separate account although you have shared forms with this sub-user.

    Based on the above the limits notification your sub-user was getting is because their sub-user account had reached limit for free plans(since it was under free plans hence limits for free plans apply to the form).

    Kindly note that although you have shared your form, form submissions made on the form you have shared will not be counted as submissions under sub-user account but rather it will be submission under your account.

    I hope the above clarifies the concerns you had on sub-user account.

  • Profile Image
    Gatorsjsl
    Answered on March 09, 2018 at 12:43 PM
    OK. I will just give them my log in
    Jeff Livingston
    Federici Brands LLC
    Color Wow -- Time Bomb
    15 River Road, Wilton CT 06897
    (203) 762-7667
    ...