- ipefAsked on March 09, 2018 at 10:16 AM
I am using this form to collect orders. https://form.jotform.com/80086773380966
I've had six people able to place orders (including two this morning), but at least a dozen others contact me to say the form doesn't work and they get this error message.PCI :: Invalid DataThis transaction cannot be processed. The amount to be charged is zero.
Go back and fixWhat do you recommend? I don't understand how some are placing orders and some cannot.Thanks.
- JotForm SupportaubreybourkeAnswered on March 09, 2018 at 11:09 AM
I checked your form and got this error on submission:
This type of error can usually occur because your username, password or signature for your PayPal Pro integration is incorrect.
When I tried to verify your account I got this error:
So please check your credentials again.