PayPal Pro integration: PCI error - Invalid configuration

  • Profile Image
    ipef
    Asked on March 09, 2018 at 10:16 AM

    I am using this form to collect orders.  https://form.jotform.com/80086773380966

    I've had six people able to place orders (including two this morning), but at least a dozen others contact me to say the form doesn't work and they get this error message.

    PCI :: Invalid Data
    This transaction cannot be processed. The amount to be charged is zero.

    Go back and fix
     
    What do you recommend?  I don't understand how some are placing orders and some cannot.
     
    Thanks.
  • Profile Image
    aubreybourke
    Answered on March 09, 2018 at 11:09 AM

    I checked your form and got this error on submission:

    1520611884jbp5f.png

    This type of error can usually occur because your username, password or signature for your PayPal Pro integration is incorrect.

    When I tried to verify your account I got this error:

    1520611750fkw8u.png

    So please check your credentials again.