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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form not being submitted??

    Asked by Eric on October 23, 2012 at 06:58 AM

    I have 2 forms currently- one a petition and 2nd a story submission form. each time i fill it in and click submit, all it does is just connect. please can you help!

     

    form -http://form.jotform.com/form/13554050485

    Page URL:
    http://form.myjotform.com/form/22627080650550

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    JotForm Support

    Answered by Rodjit on October 23, 2012 at 07:38 AM

    Hi,

    I have just tested your form and I am able to submit a data, please check your form submissions page if its going through. Also, your email address eric@hpca.co.za is in our bounce list and done removing it already. You should NOW recieve your form notifications.

     

    Result: 

    eric@hpca.co.za is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected due to conten=t restrictions'

    To prevent this issue from happening again, we encourage you to please whitelist jotmails IP addresses. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I hope this solved your problem. Let us know for questions.

    Thanks