Sub user accounts unable to view submissions

  • Profile Image
    RHemery
    Asked on March 12, 2018 at 10:38 AM

    Hi there

    I have a sub-user who has access to one form: https://form.jotform.com/80514864837970

    but the submissions are all empty. Is this to do with the European Data Centre thing?

  • Profile Image
    Mike_G
    Answered on March 12, 2018 at 12:39 PM

    I would suggest that since the "Europe Datacenter" option is unchecked on your account, please ask your sub-users to also uncheck that option from their accounts.

    1520872716t12_27_10.png

    That should solve the issue that they are having. Otherwise, please feel free to let us know.

  • Profile Image
    RHemery
    Answered on March 12, 2018 at 01:43 PM
    Cheers – worked.
    Rich Hemery
    Web Executive
    Marketing
    The Bedford College Group
    Cauldwell Street
    Bedford MK42 9AH
    Tel: 01234 291344
    ...