Ive had an email saying my jot form has been disabled and i need to upgrade my account, even though i bought the gold membership a few weeks ago..

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    Jamesnilson95
    Asked on March 12, 2018 at 01:30 PM

    as the title states, i have a gold membership with jotforms, and should be able to take as many orders and payments as i like, it has now emailed me saying the form has been disabled when i am relying on this form to take DVD and video orders of a competition i filmed last week.


    its been only a week and ive only taken around 30-40 orders and now its saying this?? why? i have a gold account which is paid $99 for and its still acting up like this? this is one of many problems ive been having with jotform and im highly annoyed at the service for being so unreliable. if anyone can aid me in getting this back up and running that would be great, i need the help today like right now if anyone see's this.. oh yeah and whats the deal with no phone number? i need instant help none of this online questionaire business..

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    Kevin_G
    Answered on March 12, 2018 at 02:37 PM

    I can see this is a duplicated thread, you were already assisted on the other thread you have opened: https://www.jotform.com/answers/1412440 

    Please kindly post any follow up response on that thread, this way we will be able to assist you better.

    Thanks. 

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    Jamesnilson95
    Answered on March 12, 2018 at 03:57 PM

    Thankyou! i have seen the first thread now and he is fixing it, much appreciated :)