What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    forms not submitting

    Asked by kkoskos on October 23, 2012 at 10:39 AM

    None of my forms are submitting from computers at my place of work, but they can be submitted from Ipads.  One of the forms in my account that I have sent prior inquiries on had a "test" submission submitted, I presume from your customer support personnel.  When I go in to edit that test submission and hit "submit" I get an error message in the bottom left corner of my browser screen - a yellow triangle with an exclamation point with a message that says "error on page."  No one else in my school building can submit this form, which we use for student discipline issues, either.  The tech department for my school district indicated the inability to submit forms using computers in our building could have something to do with whether a certain java or other plug in is now required to submit forms through Jotform.  Could this be the problem?  Earlier this morning I could submit forms, but was not receiving notification emails.  About an hour ago I was able to edit forms, submit them and then also get notification emails.  About 30 minutes ago the new problem began - the inability to submit forms from a computer ... PLEASE HELP! 

    Page URL:
    http://www.jotform.com/form/12721306521

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    JotForm Support

    Answered by Goldo on October 23, 2012 at 10:45 AM

    It seems that we had a temporary problem with the form submissions however, it should be fine by now. Can you confirm if it's working on your side now please? Thanks!

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    Answered by kkoskos on October 23, 2012 at 10:47 AM

    yes, it seems to be working now - submitted a test form, got an email notification, everything seemed to work fine!

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    JotForm Support

    Answered by Goldo on October 23, 2012 at 10:57 AM

    Glad to hear that and we are sorry for the trouble.