Google Spreadsheets: Missing submissions

  • Profile Image
    Sydney
    Asked on March 13, 2018 at 01:55 AM

    Hello- 


    I have had multiple problems with my JotForms converting all information to a Google spread sheet. this is the 3rd form in a row which I have ran through JotForm and had missing information transferring to the Google SpreadSheet. 

    The pdf's of the form show all the information exists but then the spreadsheet (which we desperately need for organization) only pulls in 2 fields and does not upload the rest of the information. Can you please provide guidance for this problem? Unfortunately, if it continues we will need to terminate our services with you. 


    Thank you! 

  • Profile Image
    gizem
    Answered on March 13, 2018 at 08:12 AM

    I have sent your missing submissions to your spreadsheet now. If the issue still persists, please can you remove your integration from your form and then re-integrate it with Google Spreadsheets?

    Please note that if you remove your integration, next integration will be created with a different spreadsheet.

    Meanwhile, you should not modify your spreadsheet. Because it can break the integration.

    Furthermore, if the problem still persists on your end, you can share your spreadsheet's URL with us. So, we can check the problem further.