Request for a refund

This account was purchased in error, please credit that card back ending in 3005.

Hi Shawn,

Thanks for reaching out to Jotform Support. I consulted this to the Relevant Team and I'll get back to you as soon as an update is available.

In the meantime, let us know if you have any other questions.

Hi Shawn,

Thanks for patiently waiting. Please fill out this form to request a refund. Once approved, your plan will also be switched to the Starter(Free) plan.

Let us know if you have any other questions.

It seems that the wrong account was downgraded, the account that was downgraded are refunded should have been the account under Shawn_accounting, email accounting@ctcdmc.com, instead that account that was downgraded was under Haley_horourke, email horourke@ctcdmc.com. Please confirm that the account under Shawn_accounting was downgraded and refunded and the account under Haley_horourke will still have access to the bronze plan.

Hi Shawn,

Thanks for getting back to us. When filling up the Refund request form here, please make sure that the correct account appears or you are logged in to the correct account so you can request a refund for the correct account. I checked the accounting@ctcdmc.com account and there's no refund initiated yet.

However, a refund was requested for horourke@ctcdmc.com and the refund was processed on April 22. Please allow 5-10 business days for the refund to reflect on the horourke@ctcdmc.com account. You can still re upgrade this account. I have reactivated the welcome discount for horourke@ctcdmc.com so you can re upgrade with the same discounted amount.

Reach out again if there's anything else we can help you with.

Hi Shawn,

I'm reaching out to you regarding your refund request. Instead of processing it, would you like us to move the payment to the correct account? It will be stored as an account balance and will be used towards the next renewal.

Let us know if you'd like to proceed with it or refund the subscription.