- linxdatacenterAsked on March 13, 2018 at 03:49 AM
When using this widget we noticed an interesting feature that when it is turned on, the main camera always opens, the settings have the ability to set what would open the front camera, but unfortunately it does not work, the same opens the base camera.
Testing was conducted on new Apple Ipad, Iphone 8 Plus, Iphone X, Huawei P10.
- JotForm SupportWelvinAnswered on March 13, 2018 at 08:58 AM
That's likely a camera permission problem. You should be prompted by the widget to allow the camera. The same when switching from Front to the Back Camera. I have tested the widget with Samsung A7 and iPhone 6+, and I cannot seem to replicate this problem.
I tested both Chrome and Default Android Browser, and Safari on IOS. Please check again, and let us know if the issue persists.
- linxdatacenterAnswered on March 14, 2018 at 04:13 AM
We once again tested in other browsers, Chrome, Opera, UС, Yandex.
All permissions and access to the camera is there, but the problem still remains, when the widget is launched, the main camera opens and not the front camera.
- JotForm DevelopergizemAnswered on March 14, 2018 at 08:47 AM
I have tested your form with Sony Xperia M5 and iPhone 6+. It worked as expected when I tried with Sony Xperia M5.
When I tried with iPhone 6+, I tried both Chrome and Safari. I was able to replicate the problem for both browsers.
I am escalating this issue to our development team. We will be informing you once the issue is resolved.
Thank you for your understanding.
- linxdatacenterAnswered on March 14, 2018 at 09:05 AM
Thank you very much for your help and support.
We are looking forward to receiving information on this issue.