- linxdatacenterAsked on March 13, 2018 at 03:49 AM
When using this widget we noticed an interesting feature that when it is turned on, the main camera always opens, the settings have the ability to set what would open the front camera, but unfortunately it does not work, the same opens the base camera.
Testing was conducted on new Apple Ipad, Iphone 8 Plus, Iphone X, Huawei P10.
- JotForm SupportWelvinAnswered on March 13, 2018 at 08:58 AM
That's likely a camera permission problem. You should be prompted by the widget to allow the camera. The same when switching from Front to the Back Camera. I have tested the widget with Samsung A7 and iPhone 6+, and I cannot seem to replicate this problem.
I tested both Chrome and Default Android Browser, and Safari on IOS. Please check again, and let us know if the issue persists.
- linxdatacenterAnswered on March 14, 2018 at 04:13 AM
We once again tested in other browsers, Chrome, Opera, UС, Yandex.
All permissions and access to the camera is there, but the problem still remains, when the widget is launched, the main camera opens and not the front camera.
- JotForm DevelopergizemAnswered on March 14, 2018 at 08:47 AM
I have tested your form with Sony Xperia M5 and iPhone 6+. It worked as expected when I tried with Sony Xperia M5.
When I tried with iPhone 6+, I tried both Chrome and Safari. I was able to replicate the problem for both browsers.
I am escalating this issue to our development team. We will be informing you once the issue is resolved.
Thank you for your understanding.
- linxdatacenterAnswered on March 14, 2018 at 09:05 AM
Thank you very much for your help and support.
We are looking forward to receiving information on this issue.
- linxdatacenterAnswered on March 27, 2018 at 05:35 AM
Can you please tell us whether to solve this problem?
Since we are experiencing great difficulties in the work due to the fact that the camera does not turn automatically.
- JotForm DevelopergizemAnswered on March 27, 2018 at 07:21 AM
Sorry for the inconvenience. I have already escalated your problem to our development team. I will ask our developers for an update on this. Once we have an update regarding this problem, we will let you know.
Thank you for your patience.
- JotForm SupportwidgetsAnswered on April 04, 2018 at 06:50 AM
Hi the issue has been fixed. This is due to the permission errors of the browser. Make sure to clean up your form cache if you don't get the updates. Please try it again and let us know if the problem persist. We apologize for any inconvenience.
- linxdatacenterAnswered on April 24, 2018 at 06:44 AM
We tested this function, unfortunately in the browser of the safari this problem remained.
- JotForm SupportWelvinAnswered on April 24, 2018 at 08:53 AM
I have tested this on my iPhone devices, and I was able to see the file upload button for the take photo widget. When clicking the button, it prompted me to take a photo using the camera or select files from the gallery. It is a button to select a file because Safari does not yet support one of the components of the Take Photo Widget.
- linxdatacenterAnswered on April 24, 2018 at 10:34 AM
and then what to do? since this form opens in a stationary device in the engineers' office and there is a safari used there, because the iOS does not allow full configuration of the third-party browser.
- JotForm SupportWelvinAnswered on April 24, 2018 at 11:45 AM
Yes, and as mentioned, you can still have the front/back camera open but only after clicking the Choose File button. Here's a screenshot:
Unless you meant this button is unavailable to your end, that is a new problem.