What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can`t access my account. Why ?

    Asked by avocatspecializat on October 23, 2012 at 03:59 PM

    I`ve tried numerous times to access my account, but the system told me that my username is not exist in the system.

    My user name is "bigocean" and my e-mail address registration is office@bigocean.ro. I`ve tried to complete the forgot password form in order to receive the instructions for my password reset, but i got the same error.

    Please tell me how can i resolve this problem, because i need to upgrade to a premium package in order to receive more e-mail using your forms.

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    JotForm Support

    Answered by EduardoMendez on October 23, 2012 at 04:23 PM

    Hi there,

    It seems your account has gone past the limit of space for a Free account.

    In order to  avoid being suspended you would have to upgrade your subscription to a plan that suits you.

    Simply log into your account.  Go to the Pricing page and choose the subscription that you want. 

    Please let me know if you need further assistance.