- avocatspecializatAsked on October 23, 2012 at 03:59 PM
I`ve tried numerous times to access my account, but the system told me that my username is not exist in the system.
My user name is "bigocean" and my e-mail address registration is firstname.lastname@example.org. I`ve tried to complete the forgot password form in order to receive the instructions for my password reset, but i got the same error.
Please tell me how can i resolve this problem, because i need to upgrade to a premium package in order to receive more e-mail using your forms.Page URL:
- JotForm SupportEduardoMendezAnswered on October 23, 2012 at 04:23 PM
It seems your account has gone past the limit of space for a Free account.
In order to avoid being suspended you would have to upgrade your subscription to a plan that suits you.
Simply log into your account. Go to the Pricing page and choose the subscription that you want.
Please let me know if you need further assistance.