Basic reCaptcha field: asking/appearing in my form twice

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    campustarget
    Asked on March 14, 2018 at 11:49 AM

    I have a JotForm embedded in my Wordpress.org website at https://www.campustarget.org/#contact. I used the Jotform for Wordpress plug-in to do the embed. This form includes a reCaptcha.

    After submitting the form, a second reCaptcha appears. After clicking this 2nd reCaptcha, the form submits.

    I've tried using an iFrame, but it doesn't work well with my site design. Can you tell me how to use an embed in my site and have it not show a 2nd captcha? Thank you,


    Bob

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    John_Benson
    Answered on March 14, 2018 at 01:44 PM

    Hi,

    Please remove the reCaptcha field and add the Google reCaptcha widget. To add a widget to your form, please follow this guide: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-Your-Form

    1521048508recaptcha_003.png

    Please try it and if the issue still persists, please let us know. Thank you.

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    campustarget
    Answered on March 14, 2018 at 02:33 PM

    That worked great, thank you!

    I got to the incorrect reCaptcha via the standard captcha widget under the Basic menu. Perhaps the reCapcha option in the standard widget can be removed, so it doesn't lead other people astray?

    Thank you again for your quick help!

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    John_Benson
    Answered on March 14, 2018 at 03:15 PM

    I created a new form to test it further and I was able to replicate the issue. I will forward this to our developers so they can further investigate it.

    1521056985reCaptcha_001.gif

    Thank you for reporting this to us. 

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    janberk
    Answered on March 21, 2018 at 02:47 AM

    Thank you for informing us. This issue should be solved now. I've made a test submission on your form, you can ignore it. If you have further issues please let us know.