Creating Excel and PDF of encrypted forms (gibberish)

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    Suzanne Smith
    Asked on March 14, 2018 at 02:27 PM

    We have build forms and encrypted them.  Now we cannot create an excel spreadsheet, or even create a pdf.  When I remove the encryption the submissions come in as jibberish when viewed in the submission screen.

    Would love the form to be legible when viewed in submissions, excel and pdf files.

    Help?

    Suzanne

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    Adrian
    Answered on March 14, 2018 at 02:45 PM

    Unfortunately, those features cannot be available if your form is encrypted.

    From the article, Encrypted Forms and How to Use Them.

    IMPORTANT:

    Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.
    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).
    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    All server-side gathered and processed data, cannot be retrieved in encrypted forms because your private key is never sent to our servers.