Unable to edit form fields

  • s775522
    Asked on April 22, 2024 at 5:22 PM

    Hi,

    I am new to Jotform and trying to generate invoice using the Contractor Invoice Form. I am not able to edit any fields....
    Please help.

  • Lesther JotForm Support
    Replied on April 22, 2024 at 6:15 PM

    Hi Shreyas,

    Thanks for reaching out to Jotform Support. Are you getting error when editing the form fields? What changes are you trying to do? Try to log out from your Jotform account and then log back in to refresh your login. Or login to a different browser. Also clear the browser cache while log out from your Jotform account. Below are guides on how to clear browser cache on most common browsers.

    Let us know if you have any other questions.

  • s775522
    Replied on April 22, 2024 at 10:52 PM

    I tried all 3 browsers you mentioned after clearing the cache, I am not able to select ANY fields in the form to edit.

  • Sonnyfer JotForm Support
    Replied on April 22, 2024 at 11:30 PM

    Hi Shreyas,

    Thanks for getting back to us, and I'm very sorry to hear that. I checked the form you provided and it seems to be deleted now.

    Unable to edit form fields Image 1 Screenshot 20

    Are you working on a different form now? In case the issue persists on a new form, please share a short screen recording for us to see the issue from your perspective. You can upload it to Google Drive or any cloud storage and then share the link here so we can view it.

    After we hear back from you, we'll be able help you further with this.

  • s775522
    Replied on April 23, 2024 at 5:27 PM

    Hi,

    I think I found the issue. Now I am able to edit the form.

    But, have another issue...

    I edited the company logo on the top of the form with "Eastvale Roofing", but in the preview or print, it does not appear.

    I need to have company logo on the invoice or the company information. How do I fix it?

    You can locate the form at: https://www.jotform.com/inbox/241128585105150/5897142825379155401/edit



  • Lesther JotForm Support
    Replied on April 23, 2024 at 6:10 PM

    Hi Shreyas,

    I answered your other question on a new thread. You can go ahead and check that out here

 
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