My account is suspended

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    Dimitrius Lynch 
    Asked on March 15, 2018 at 01:16 AM

    My account got suspended after i entered the incorrect password. I reset it but still blocked. How long before I can access my account again?

  • Profile Image
    onurc
    Answered on March 15, 2018 at 02:30 AM

    Hi,


    In your form, sensitive username/password information is requesting, therefore phishing activity is detected by our system.


    1521095417Screen Shot 2018-03-15 at 09.2


    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    Our phishing detector will automatically flag the forms found and suspend the account or this can be manually performed by our Staff.

    Because of this situation your account is currently listed under suspended. If let us to delete these fields, we can remove these fields and cancel suspend action on your account.


    If you have any other question or comments, please let us know.

    Kind regards.

  • Profile Image
    Dimitrius Lynch 
    Answered on March 15, 2018 at 02:43 AM
    I’m not asking for anyone’s Instagram password on my jotform Page. I need
    to access my email list and data and need access to my account.
    ...
  • Profile Image
    IreneA
    Answered on March 15, 2018 at 03:34 AM

    We have deleted the login field (username & password) in your form and unsuspended your account. You can now log in.