Are payments pro-rated if I upgrade from Bronze Yearly to Silver Yearly?

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    pespa
    Asked on March 15, 2018 at 03:06 AM

    Hi,


    Mujahid here. I want to know how much i need to pay if im upgrading my old plan, bronze to silver plan? 

    For bronze plan, jotform already deduct money from my account. kindly please advice. tq


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    pespa
    Answered on March 15, 2018 at 05:09 AM

    why i need to pay full for silver plan while i upgrade from bronze plan.. so i will pay USD 190 for bronze and USD 390 for silver... kindly please advice urgently.. i need to create more the 25 form right now...

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    Adrian
    Answered on March 15, 2018 at 08:35 AM

    I see that you have just been billed for the Bronze yearly plan at $190.

    You can upgrade to the Silver yearly plan and the payment should be pro-rated, so you will only pay the difference.

    Silver yearly ($390) - Bronze yearly ($190) =~ $200 

    If the payment is not pro-rated for some reason, you'll receive a refund for the unused time of the Bronze yearly plan if you upgrade to the Silver yearly plan.

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    pespa
    Answered on March 15, 2018 at 09:55 AM

    In my bank account got Malaysian Ringgit (MYR) 813. It more then USD200. But the system unable to auto debit from my account.

    1521122088Billing.jpg

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    pespa
    Answered on March 15, 2018 at 09:59 AM

    or I need to pay full for Silver plan then refund back for bronze plan?? Can jotform just charge me only the pro-rated ~200 only???

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    Adrian
    Answered on March 15, 2018 at 11:22 AM

    Did you use the same credit card to make the upgrade to the Silver plan?

    Please make sure that there are enough funds on your credit card for a successful transaction.

    Based on your payment method, the charge should be pro-rated automatically.

    $390 - unused time in Jotform Bronze =~ $200

    It might be a little more than $200 but not much since you have just upgraded to Bronze.