Why was my account suspended?

  • Gloria J Ingram
    Asked on April 22, 2024 at 10:41 PM

    My account was suspended - while setting up a form with paypal setting. not sure whly?

  • Mary JotForm Support
    Replied on April 22, 2024 at 11:22 PM

    Hi Gloria,

    Thanks for reaching out to Jotform Support. Please allow me some time to check this issue with the relevant team, I will get back to you with an update.

    In the meantime, let us know if you have any other questions.


  • Mary JotForm Support
    Replied on April 23, 2024 at 7:04 PM

    Hi Gloria,

    Thanks for waiting. I have received an update that your account was mistakenly suspended by our phishing detector, we have reinstated your account, please clear your browser cache and cookies, then try logging in again.

    Let us know if you have any other questions.

 
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